Return Policy

Introduction

Welcome to Velvetique, where your satisfaction is our top priority. We understand that sometimes, despite our best efforts, you may need to return a purchase. Our return policy is designed to make the process easy and straightforward. Please take a moment to read through the following guidelines to ensure a smooth return experience.

Eligibility Criteria

To be eligible for a return, your item must meet the following criteria:

  • Unused and in the same condition as received
  • In the original packaging
  • Received within 30 days from the delivery date

Please note that certain items are not eligible for return, including:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items

Initiate a Return

To initiate a return, please follow these steps:

  1. Log in to your account on shopvelvetique.com.
  2. Navigate to the "Order History" section.
  3. Select the order containing the item(s) you wish to return.
  4. Click on the "Return Items" button.
  5. Follow the on-screen instructions to complete the return request.

If you checked out as a guest, or if you encounter any issues, please contact our customer support at support@shopvelvetique.com.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return is received successfully. Velvetique is not responsible for items lost or damaged during the return process.

Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product, please initiate a return for the unwanted item and place a new order for the desired item.

Contact Us

If you have any questions or concerns about our return policy, feel free to reach out to our customer support team at support@shopvelvetique.com. We're here to assist you!

Thank you for shopping at Velvetique.