Cancellation Policy

At Velvetique, we strive to provide the best possible service and experience for our customers. We understand that sometimes plans change, and you may need to cancel your order. To ensure transparency and fairness, we have implemented the following cancellation policy:

1. Cancellation Period:

   • You may cancel your order within 24 hours of placing it. Orders cancelled after this period may not be eligible for a full refund.

2. Cancellation Process:

   • To cancel your order, please contact our customer service team at [insert contact details] with your order number and reason for cancellation.

3. Refund Policy:

   • Orders cancelled within the 24-hour period will be eligible for a full refund.
   • For orders cancelled after the 24-hour period but before shipment, a partial refund may be issued, excluding any processing fees.
   • Once your order has been shipped, it cannot be cancelled. 

4. Exceptions:

   • Custom or personalized orders may not be eligible for cancellation or refund, as they are specially made to your specifications.
   • In case of extenuating circumstances, such as natural disasters or unforeseen events, we reserve the right to review cancellation requests on a case-by-case basis.

5. Refund Processing:

   • Refunds will be processed using the original payment method within [insert number] business days of cancellation approval.
   • Please note that depending on your bank or financial institution, it may take additional time for the refund to reflect in your account.

6. Policy Changes:

   • Velvetique reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order with Velvetique, you agree to abide by this cancellation policy. If you have any questions or concerns regarding cancellations, please feel free to contact us.

Thank you for choosing Velvetique for your press-on nail needs. We appreciate your understanding and support.